Shipping
STANDARD SHIPPING
We offer Standard Shipping via Australia Post. Standard Shipping typically takes between 3-5 business days for NSW addresses and between 7-10 business days for interstate addresses (excluding processing time). Shipping times may be longer to rural and non-metro addresses and during peak times.
For all domestic orders, it is a flat rate of $9.95. Orders are typically dispatched within 2-3 business days after you have ordered. Please note: We are unable to send to parcel lockers or P.O boxes. If your order hasn’t arrived within the expected delivery window as stated from the courier please contact us within 5 business days of the expected arrival date to claim a lost or damaged item.
LOCAL PICK UP
If you’re based in Sydney, reach out to ask about local pick up. We can organise pick up from one of our partners, or from us directly. Simply reach out before placing your order and we can provide you with a code to apply at checkout if we have ascertained that local pick up will work logistically. Please wait for a confirmation email that your order is ready before coming to collect.
EXPRESS SHIPPING
We can organise Express Shipping at an additional cost. Please reach out if this is something you require. Express Shipping typically takes between 2-3 business days for NSW addresses and between 4-5 business days for interstate addresses (excluding processing time). Express Shipping is offered via Australia Post Express.
INTERNATIONAL SHIPPING
Currently we don’t offer international shipping, however we hope to in the future. Reach out and let us know if this is something you’d be interested in and we can keep you informed.
Returns
RETURNS NOT ACCEPTED
We do not accept returns on our product. Food products like ours mean returns are not practical. That said, if you are anything less than satisfied with your matcha, please don’t hesitate to contact us.
CHANGE OF MIND
A.M. MATCHA holds our product and brand to the highest standards of quality. If for any reason you have questions or concerns about our product, get in touch and we’ll do what we can to ensure you have the best experience possible.
DAMAGED PRODUCT
In the event of major product defects or damage, you are entitled to a full refund excluding any shipping fees. You will need to send an image to hello@am-matcha.com and the damage will be assessed by our team. If product has been misused by you, we will not accept responsibility for any defects. If items are damaged in transit we don’t accept responsibility for any damage caused.